When shipping cargo from one location to another anywhere in the world, a shipment may suffer damage during transport.

As a result, customer care and administrative procedures initiated by shippers, consignees, or companies acting on their behalf, attempting to recover any potential the loss. Consequently airlines are compelled to deal with cargo damage investigations and claims.


Importance of Cargo Damage Control
In many cases it is not easy to identify where and how exactlty cargo got damaged. In order to get a clear picture on where and how damage occured, business partners involved in the transport and handling of shipments need a cargo damage reporting  procedure and cargo damage control management .

Damages may affect the quality and value of customers goods. Customers might need to be notified and adequate measurements or specific instructions might be applicable in order to minimize any potential loss or health risks. ( for example with pharmaceuticals).  By registering cargo damages and investigating the root cause of incidents, information is gathered which can be used to improve quality and minimize risks.

Cargo damage control made simple
The CargoHub platform enables individual companies to manage damages for internal business purposes in a simple and effective manner. At the same time Basic Damage Notifications can be sent to internal or external stakeholders.

Data sharing between Handlers and Airlines
Data can be shared with business partners directly into their account when both connected to the CargoHub platform. [ For example between handlers and airlines ]. This feature enables airlines to capture data directly into their accounts from their business partner or via an online submit procedure on their portal.

Claims departments can easily increase the speed of their service recovery with relevant data available in their account.


Key benefits

  • Register relevant cargo damage information in a centralized system
  • Security role based access
  • Internal notification system
  • Define custom view dashboards
  • Start root cause investigations
  • Setup customized communication and print templates
  • Use data for risk & quality assessments and business process optimization

Control your cargo damages and monitor quality


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