Claims within the air cargo industry is suffering a lack of transparency and efficiency due to individual airline procedures as well as the enormous number of email communication between stakeholders.
CargoHub offers an IATA Cargo Innovation awarded worldwide Cargo Claims solution enabling stakeholders to manage claims in an efficient and transparent manner.
Our innovative Cargo Claims platform enables shippers, forwarders, airlines, GS(S)A, handlers and insurers to manage claims between business partners within one platform. Airline claims portals are integrated within our platform and member airlines have commited themselves to contribute to standardization of the claims handling proces. The platform is highly valued by all forwarding agents worldwide increasing their customers experience and boosting competetiveness of the air cargo product.
CargoClaims offer all the tools you need to manage claims and incidents efficiently. The platform is continuously updates based on the input from system users and professional claim handlers.
(Available for airlines, forwarders, GS(S)A, insurers and claim recovery agencies)
The Cargo Claims Platform Services provides you with the ultimate tools to manage your claims process on local, region or worldwide level. Memberships comes with full support and business consultancy enabling you to manage your claims process beyond customer expectations.
Feel free to contact us for an demo or any other questions you might have.
“Good online tool for better transparency for the customers and easier to manage claim documents,damage reports and all correspondence foreach claims in one single system for quicker decisions”. Related
Taha Almaimani Manager customer care Saudi Airlines Cargo
“This CargoClaims platform increases transparenct an efficiency in claim handing and enables us to improve our customer service towards both freight forwarders and airlines. the unique method of file sharing is saving time for all stakeholders involved” Related
Thom Bekker Director operations Kales Airline Service
” We experience Cargoclaims as very positive. Present-day, this is the most ideal way to have a paperless claim file.The digital lines with the forwarders are short allowing us to quickly process and settle a claim.” Related
Keesjan de Vries Regional Manager (Benelux,Scandinavia) Malaysia Airlines
” CargoHub has finally closed the ‘gap in the market ‘with the introduction of the CargoClaims platform.Cargo Claims is organized,accessible for all invoived parties (airline,forwarder and shipper/consignee),with all documentation and correspondence brought together:magnificent! “ Related
Frank van der Meer Export Manager VCK Logistics Airfreight BV