Effective 1 September 2015, Aramex in the Netherlands will start using the IATA cargo innovation awarded CargoClaims platform developed by CargoHub BV for claims and incident management ‘.
Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering. Today, Aramex employs more than 13,900 people in over 354 locations across 60 countries, and has a strong alliance network providing worldwide presence. The range of services offered by Aramex includes international and domestic express delivery, freight forwarding, logistics and warehousing, records and information Management solutions, e-business solutions, and online shopping services.
Vincent Iseli, Customs & compliance of Aramex in Amsterdam explains why they started working with new platform developed by CargoHub : “ It is our mission to continuously improve the quality services to our customers and partners. The online CargoClaims platform fits perfectly within our e-business solutions approach and supports our quality and compliance programs within our organization. It enables us to efficiently keep track, give visibility to and control our customer’s claims and allows us to manage consistently our quality, security or customs related incidents within one centralized system”.
The CargoClaims platform was developed to enable freight forwarders, airlines, GSSA’s and ground handling agents to manage cargo claims more efficiently, quickly and cost-effectively. The platform streamlines the claim handling process between shipper, forwarding agent, airline and other business partners and improves the speed and quality of claim handling process.
CargoClaims offers a centralized platform where claimants can easily submit their claims to any airline and manage all their claims in their own account. Individual stakeholders are offered a custom branded portal connected to the platform. When using the Cargo Claims portal, tracking ID’s, communication, reporting, documentation, tasks and notes can be managed from one single location. Submitted claims for airlines will be stored into a secured account and necessary tools are available to manage all communication and follow up activities. The platform can be accessed 365 days per year from any location. Data is securely stored with a minimum of 10 year and the platform provides continuous updates via the input of users and legal experts.
For more information :
Beechavenue 54 – 80,
1119 PW Schiphol, the Netherlands
Email : email@example.com