Effective 1 February 2015, Kintetsu World Express (KWE) started working with the online Cargo Claims connect 365 program. As of this moment the company will experience the advantages of the newly developed integrated platform for claims and incident management.
KWE is a subsidiary of the Kintetsu Group, specialized in airfreight. The corporate philosophy of KWE is to contribute to the development of a global community through logistics services by creating new values, sustaining the environment and collaborating with clients, shareholders and employees. Edgar Galenkamp, Import Manager of KWE in Amsterdam clarifies why they started working with Cargo Claims: “We always strive for the highest service and quality for our customers. That is our top priority. Sometimes however, mostly due to unforeseen circumstances, we need to file a claim on behalf of our customers.
To us, the Cargo Claims platform is the most efficient, secure and customer-friendly way of handling a (pre) claim.”
Our platform introduces an innovative way of claim management and it is a great pleasure to work with customers having an innovative and highly customer oriented approach. “We are pleased to welcome Kintetsu World Express as our new customer”, says founder Raoul Paul.
The Cargo E Claims Portal was developed to enable freight forwarders, airlines, GSSA’s and ground handling agents to manage cargo claims more efficiently, quickly and cost-effectively. The platform streamlines the claim handling process between shipper, forwarding agent, airline and other business partners and improves the speed and quality of claim handling process. The platform provides continuous updates via the input from users and legal experts.””
Cargo E Claims offers a centralized platform where claimants can easily submit their claims to any airline and manage all their claims in their own account. Individual stakeholders are offered a custom branded E Cargo claim portal connected to the platform. When using the Cargo E Claims portal, tracking ID’s, communication, reporting, documentation, tasks and notes can be managed from one single location. Submitted claims for airlines will be stored into a secured account and necessary tools are available to manage all communication and follow up activities. The platform can be accessed 365 days per year from any location and data are securely stored with a minimum of 10 years.””
For more information about the Cargo Claims and incident platform please contact: