Effective 1 February 2015, Dutch cargo agent VCK Logistics Airfreight, started working with the online Cargo Claims connect 365 program. As of this moment the company will experience the advantages of the newly developed integrated platform for claims and incident management.
With an expertise in airfreight for more than 60 years, VCK Logistics Airfreight recently introduced their new corporate identity. The Schiphol based company stands for “Simplifying logistics” which means that each customer will receive tailor-made solutions, with performance, speed and relevance of correct information being key in the logistics process.
Eric Aarsen, Managing Director explains why they started working with Cargo Claims: “Even though we passionately keep control over our own processes and follow our shipments vigilantly to destination, we can’t ignore the fact that with so many supply chain parties involved, situations arise where at least a pre-claim has to be filed on behalf of our customers. For transparency in managing those files I think the Cargo Claims system matches seamlessly with our new mission of Simplifying logistics.
By creating more transparency and 24/7 availability of the right information under the clients fingertips, we can work more efficiently for our customers. We consider the Cargo Claims system a large benefit in achieving our goals.”
“We are pleased to welcome VCK Logistics Airfreight as our new customer. Our platform introduces an innovative way of claim management and it is a great pleasure to work with customers having an innovative and highly customer oriented approach”, says founder Raoul Paul.
The Cargo E Claims Portal was developed to enable freight forwarders, airlines, GSSA’s and ground handling agents to manage cargo claims more efficiently, quickly and cost-effectively. The platform streamlines the claim handling process between shipper, forwarding agent, airline and other business partners and improves the speed and quality of claim handling process. The platform provides continuous updates via the input from users and legal experts.
Cargo E Claims offers a centralized platform where claimants can easily submit their claims to any airline and manage all their claims in their own account. Individual stakeholders are offered a custom branded E Cargo claim portal connected to the platform. When using the Cargo E Claims portal, tracking ID’s, communication, reporting, documentation, tasks and notes can be managed from one single location. Submitted claims for airlines will be stored into a secured account and necessary tools are available to manage all communication and follow up activities. The platform can be accessed 365 days per year from any location and data are securely stored with a minimum of 10 years.
For more information about the Cargo Claims and incident platform please contact: