CargoClaims offers the ultimate solution to improve the speed and quality of your service recovery. The CargoClaims platform standardizes the handling of claims and incidents within the cargo industry. By creating uniformity in the claims handling process for both shippers, forwarders and airlines the claims process is managed in a transparent, efficient and cost-effectively manner .
The Air Cargo Industry is lacking from an transparent and standardized claims handling process. Massive flow of emails, many different airline procedures and individual airline claims portals is negatively affecting the customer experience and the competitiveness of the air cargo product. The Air Cargo Industry needs a standardized and optimized claim handling process between the shipper and airline. Communication should become transparent and efficiency must benefit all stakeholders involved.
Cargo Claims delivers an industry multi stakeholder platform enabling shippers to submit claims to ANY airline within ONE platform. Airlines are offered a complete suite of integrated tools to manage their claims process with optimized efficiency.
CargoClaims enables airlines to access claim data and relevant documentation instantly simplifying the claims handling process. Claims management tools are available within the platform to support and increased speed of the handlingprocess. Our IATA innovation awarded solution improves the customer experience and build stronger customer relationships.
Decentralized or centralized claim management
Wether you wish to manage your claims centralized or decentralized, the cargoclaims platform allows you to configure the flow of claims handling exactly the way it suits you best. Centralized claims management is ready for use in just 24 hours. No long contracts, no it hardware or software requirements, no risks. Just a computer with internet connection and your are ready to go.
Loss Prevention Program “Identifying Cargo Damages”
The CargoHub platform enables airlines to receive electronic damage reports with relevant documents and pictures from handling agent. Retrieve information about damaged cargo within seconds and increase the speed of your service recovery. Read about loss prevention
WATCH OUR VIDEO: