CargoClaims offers the ultimate solution to improve the speed and quality of your service recovery. The CargoClaims platform standardizes the handling of claims and incidents within the cargo industry. By creating uniformity in the claims handling process for both shippers, forwarders and airlines the claims process is managed in a transparent, efficient and cost-effectively manner .


The Air Cargo Industry is lacking from an transparent and standardized claims handling process.  Massive flow of emails, many different airline procedures and individual airline claims portals is negatively affecting the customer experience and the competitiveness of the air cargo product.  The Air Cargo Industry needs a standardized and optimized claim handling process between the shipper and airline. Communication should become transparent and efficiency must benefit all stakeholders involved.

Cargo Claims CCLP delivers an industry multi stakeholder platform enabling shippers to submit claims to ANY airline within ONE platform. Airlines are offered a complete suite of integrated tools to manage their claims process with optimized efficiency. Airlines can access claim data and relevant documentation instantly in a digital environment simplifying the caims handling process.

Wether you  wish to manage your claims centralized or decentralized, the cargoclaims platform allows you to configure the flow of claims handling exactly the way it suits you best. Centralized claims management is ready for use in just 24 hours. No long contracts, no it hardware or software requirements, no risks. Just a computer with internet connection and your are ready to go.

Access to damages reports “Identifying Cargo Damages”
The CargoHub platform enables airlines to receive electronic damage reports with relevant documents and pictures from handling agent. Retrieve information about damaged cargo within seconds and increase the speed of your service recovery.  Read about loss prevention

Key Benefits

  • Loss prevention insights, contributes to costs reductions and increases the customer experience
  • Supports centralized or decentralized setup
  • Joined mission in cargo claims standardization
  • Web based,  24/7 access and easy to use
  • Build by professionals, cost effective & flexible contracts
  • Free updates & dedicated Cargo Claims support desk



Our IATA innovation awarded solution improves the  customer experience and build stronger customer relationships.

Contact Us

If you have any questions with regards to our services, employment opportunities, or you just want to say 'hello', please feel free to call or make an inquiry, below.


A. van Leeuwenhoekweg 36B-11
2408 AN, Alphen aan den Rijn

The Netherlands


+316 4321 6457

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