Cargo Claims and loss prevention within the air cargo industry is lacking from a transparent and standardized process. Massive flows of emails, many different airline procedures and slow or poor communication is causing a lot of frustration for claimants. All together, the customer experience and the air cargo product is negatively affected.
The CCLP program is to streamline and standardize the claims handling process within the air cargo industry and to provide a digital loss prevention program. Our platform helps to prevent financial loss, reduce operations costs and to increase the customer experience and the overall quality of the air cargo product.
IATA Cargo Innovation Awarded Platform
The CCLP program delivers an multi stakeholder platform for the cargo industry to enable claimants to submit claims to ANY airline within ONE platform. At the same time airlines are offered a complete suite of integrated tools to manage their claims process with optimized efficiency.
In addition the provides clear communication templates for all stakeholders involved. Above all the platform contributes to a more standardized claim handling process between the shipper and airline.
The loss prevention program supported with sophisticated digital tools will help stakeholders to collect vital claims documentention in an early stage. Collected data will provide loss prevention insights to set corrective and prevention actions to improve the quality of the transportation and handling service.
The loss prevention program supported with digital tools will help stakeholders to collect vital claims information in an early stage. Collected data will provide loss prevention insights to set corrective and prevention actions to improve the quality of the transportation and handling service.
Our mobile app reporting tools supports the needs within the digital handling suite for handlers, airlines and forwarders. We offer a very fast and simple onboarding process at low costs.