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When shipping cargo from one location to another anywhere in the world, a shipment may suffer damage during transport. As a result, customer care and administrative procedures initiated by shippers, consignees, or companies acting on their behalf, attempting to recover any potential the loss. Consequently airlines are compelled to deal with cargo damage investigations and […]
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Handling claims can be stressfull. Finding the right airline contact person and getting status updates on the claim handling process is often a time consuming matter. The IATA Cargo Innovation awarded www.CargoClaims.aero platform offers shippers, forwarders, insurers and other claimants the ultimate solution to submit, track and manage claims within ONE centralized platform. Submit your […]
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Bent u een AEO gecertificeerd bedrijf of overweegt u tot een AEO aanvraag over te gaan? Een essentieel onderdeel van uw AEO certificering is monitoringsprogramma waarbij het registreren, opvolgen en het uitvoeren van risk assessments deel uitmaakt. AEO TOOL MAAKT COMPLIANCE AUDITABLE CargoHub helpt u om op een eenvoudige en uiterst effectieve wijze incidenten […]
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“Increasing the customer experience in the area of claim handling. MASkargo optimizes the speed of their service recovery “ Dear valued customer, We are delighted to inform you that MASkargo has launched a customer portal for the handling of claims. Our new customer portal will enable our customers to easily submit, track […]
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Dear valued customer, We are delighted to inform you that Kales Airline Services has launched a customer portal for the handling of claims. Our new customer portal will enable our customers to easily submit, track and follow up claims optimizing the communication flow between Kales Airline Services and the airlines we represent. Kales Airlines E […]
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The IATA innovation awarded www.CargoClaims.aero platform offers the ultimate solution to improve the speed and quality of your service recovery. The platform standardizes the handling of claims and incidents within the cargo industry. By creating uniformity in the claims handling process for both airlines and claimants, the claims process is managed in a transparent, efficient […]
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The e Cargo Claims Portal is moving towards a processing average of 1000 records per month since the start earlier this year. Forwarders are offered an easy way to submit, track and monitor their claims for any airline into one account within a centralized platform. Although a worldwide marketing campaign has not started yet, it […]
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