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In air cargo logistics, incidents involving damage, loss, or delay are an inevitable part of global operations. Each time such an event occurs, it triggers an overwhelming number of emails between airlines, ground handlers, freight forwarders, and agents, resulting in long communication chains that can stretch across multiple time zones and departments. This […]
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Attending the Cargo Claims Loss Prevention Conference was an insightful experience. It was a particular pleasure to meet Mr. Salem Alguthmi, Claims Manager at Saudia Cargo, who was the very first customer to adopt the CargoClaims platform after we received the IATA Cargo Innovation Award back in 2015. A personal reflection Around 60 people joined, […]
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For years now, Russian cargo airline AirBridgeCargo has become an integral part of many European airports. The airline has twelve online stations, one of them is Schiphol Amsterdam. The customer service team in the Netherlands consists of 16 employees. Cargo Magazine spoke with Irma Gnodde, head of Customer Service in Europe, about their core values. […]
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Since the launch of their first cargoclaims solution in 2015, awarded by IATA for cargo innovation, CargoHub Schiphol based IT provider has dedicate its efforts to developing digital products to make life better for Airlines, handlers, forwarders and truckers. As the world struggles back to normality after the disastrous pandemic, air cargo operators are searching […]
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Extremely excited! I just could not wait any longer to share this update. DIGITAL TRANSFORMATION IN DAMAGE REPORTING. Standardizing and simplyfing the damage reporting flow between handlers and airlines is a fact. CargoHubs Cargo Claims Loss Prevention Program enables a simple, efficient and controlled reporting flow and offers valuable loss prevention insights for both handlers […]
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Hong Kong & Worldwide // Date: 18/09/2019 Since the early days of air cargo transportation, damage and loss have played a part in the financial viability and safety of airfreight. Whether it be physical damage, deterioration of perishable products, poor handling, delays by Customs, theft or terrorism, the losses are incorporated into the bottom man-hours […]
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As per the 1st of April 2019, Hankyu Hanshin Express Netherlands BV joined the CargoClaims platform. As a Premium member Hankyu Hanshin Express Netherlands BV now benefits of all available tools to quickly resolve claims in a consistent way across multiple carriers. We thank Hankyu Hanshin Express Netherlands BV for choosing our www.CargoClaims.aero […]
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