The Air Cargo Industry is lacking from an transparent and standardized claims handling process. Massive flow of emails, many different airline procedures and individual airline claims portals is negatively affecting the customer experience and the competitiveness of the air cargo product.
The Air Cargo Industry needs a standardized and optimized claim handling process between the shipper and airline. Communication should become transparent and efficiency must benefit all stakeholders involved.
Cargo Claims delivers an industry multi stakeholder platform enabling shippers to submit claims to ANY airline within ONE platform. Airlines are offered a complete suite of integrated tools to manage their claims process with optimized efficiency.
JOIN us, SUPPORT us and contribute to the ULTIMATE customer experience in claims handling.
(Available for airlines, forwarders, GS(S)A, insurers and claim recovery agencies)
The Cargo Claims Platform Services provides you with the ultimate tools to manage your claims process on local, region or worldwide level. Memberships comes with full support and business consultancy enabling you to manage your claims process beyond customer expectations.
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“Good online tool for better transparency for the customers and easier to manage claim documents,damage reports and all correspondence foreach claims in one single system for quicker decisions”. Related
Taha Almaimani Manager customer care Saudi Airlines Cargo
“This CargoClaims platform increases transparenct an efficiency in claim handing and enables us to improve our customer service towards both freight forwarders and airlines. the unique method of file sharing is saving time for all stakeholders involved” Related
Thom Bekker Director operations Kales Airline Service
” We experience Cargoclaims as very positive. Present-day, this is the most ideal way to have a paperless claim file.The digital lines with the forwarders are short allowing us to quickly process and settle a claim.” Related
Keesjan de Vries Regional Manager (Benelux,Scandinavia) Malaysia Airlines
” CargoHub has finally closed the ‘gap in the market ‘with the introduction of the CargoClaims platform.Cargo Claims is organized,accessible for all invoived parties (airline,forwarder and shipper/consignee),with all documentation and correspondence brought together:magnificent! “ Related
Frank van der Meer Export Manager VCK Logistics Airfreight BV