Brussels Airlines Cargo, has joined the worldwide neutral Cargo Claims platform. As of this moment the company and its customers will experience the advantages of the IATA Cargo Innovation Finalist awarded solution for the Air Cargo Industry.
Brussel Airlines Cargo
Brussels Airlines Cargo is the airfreight division of Brussels Airlines with a service company reputation offering an air-shipping solution from the moment of acceptance of the goods at the airport of origin to the moment of delivery at the airport of destination.
Herman Hoornaert, cargo manager of Brussels airlines cargo explains. “ Our promise is to move the cargo of our customers with speed and care in a timely and secure way to more than 60 European, 19 African destinations and 2 destinations in the United States. Brussels Airlines Cargo applies the highest industry standards of cargo handling.
The Cargo Claims platform helps us to the meet highest service standards as well in the unfortunate situation where we have to deal with claims from our customers. We would like to offer our customers more transparency in the cargo claims process and speed up the recovery cycle. Our focus is to offer the best customer experience even in the unfortunate situation that we have to deal with claims”.
“We are very pleased to welcome Brussels Airlines Cargo as a our customer. The commitment of a service oriented airline joining our platform supports us to increase quality, efficiency and enhance service availability in the area of claims management for the air cargo industry, says founder Raoul Paul.
Worldwide Neutral CargoClaims Portal
CargoClaims was developed to enable freight forwarders, airlines, GSSA’s and ground handling agents to manage cargo claims more efficiently, quickly and cost-effectively. The platform streamlines the claim handling process between shipper, forwarding agent, airline and other business partners and improves the speed and quality of claim handling process. CargoClaims is continuously updated with the input from end-users and legal experts.